• You'll receive an account activation email or text message from your property management company. Click Activate Now in the email, or tap the link in the email or text message to establish a strong password to activate your account.

• Bookmark, create a shortcut icon for the login page, or download the mobile app so it is easy to return at any time.

• You will receive a confirmation email once your account is activated.

Note: If you created a FolioSpace account within your rental application, your account is already active.

Download the mobile app to stay logged into FolioSpace. Make payments, submit maintenance requests, and review important documents 24/7.

• Download the iOS app from the App Store®

  Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

• Download the Android app from Google Play

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Log in here to access your account.

Enabling Two-Factor Authentication (2FA) helps keep your FolioSpace account secure. Click here to learn more.

• Navigate to the Account Profile tab. In the 2FA section, check Enable Two Factor Authentication, and hit save.

• You'll need an authenticator app on your phone, such as Authy. Use Authy on your phone to scan the QR code. You can also enter the authentication code manually in-app.

• Your FolioSpace account should now be added to Authy. Enter the 6-digit code generated by Authy, and then hit Activate.

• Congratulations! 2FA is now activated for your account. If you have trouble signing into your account, please contact your property manager.

Our recommended browsers are Google Chrome or Mozilla Firefox. As of January 2016, Microsoft stopped providing updates to Internet Explorer. As a result, it is no longer capable of supporting FolioSpace.

1. Navigate to the FolioSpace login page and click Forgot your password?

2. Enter your email address associated with your FolioSpace account.

3. An email with instructions to reset your password will be sent. Emails will only be sent if there is an active existing account. If the email is not in your inbox, please be sure to check spam for @appfolio.com emails.

4. Check your email and click the Reset Password button.

5. You will be directed back to the FolioSpace login page. Now, enter a new password.

If you see a message stating you cannot make online payments, please contact your property manager as this is a service they can choose whether or not to offer their residents.

• Once logged in, you will land on the Home tab where you can view your current balance owed and details of current and future charges broken down by month.

• Click Pay Now to make a one-time payment.

• Select your preferred payment method: eCheck (direct withdrawal from bank account) or Credit / debit card (Apple Pay or direct).

• Next, choose to make your payment in full or to edit the amount. If online payments are required to be made in full, the payment amount will not be editable, and you will have the option of paying either the Balance Due, which includes past and current bills, or the Full Balance, which includes past, current, and any upcoming bills, including unposted, recurring bills.

• Review the Payment Date and Payment Balance information for accuracy. A transaction fee will also be displayed.

• Once you have verified all your payment information, click Make This Payment Now. You will receive a confirmation email once the payment is successfully submitted, although this does not mean it has cleared your bank account yet. If you do not receive a confirmation email, you did not fully complete all necessary steps to submit the payment.

If you see a message stating you cannot make online payments, please contact your property manager as this is a service they can choose to offer their residents.

• On the Home or Payments tab, click Set Up Autopay to create an automatically recurring payment

• If you have saved payment methods those will be displayed, or you can Create a New Payment Method.

• Select your preferred payment method: eCheck (direct withdrawal from bank account), or Credit/debit card (Apple Pay or direct). You can then enter the associated payment information and click Continue.

• Give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, choose the payment start date.

  • If you choose to pay an outstanding balance, you will also notice a field for maximum limit. You may proceed with the suggested amount or choose a new one.

• Click Create Autopay. You will receive a confirmation email when your payment processes. You can review your autopay details on the Payments tab.

You can stop any future auto payments from processing by navigating to the Payments tab and locating the Scheduled Payments block. Select Delete on the auto payment you have created. Please note that you cannot delete payments created by your roommates.

If you have already received a confirmation email that your payment has been processed this month when it shouldn’t have, you’ll need to reach out to your bank or credit card provider to issue a stop payment.

To skip the next month's payment, navigate to the Payments tab and locate the Scheduled Payments block. Click Skip this payment under the auto payment you have created (you cannot skip payments created by your roommates). The auto payment will resume after the skipped month.

Navigate to the Payments tab and locate the Scheduled Payments block. Click Edit under the auto payment you have created (you cannot edit payments created by your roommates). Update the amount of the payment then click Save at the bottom of the page.

Navigate to the Payments tab and locate the Scheduled Payments block. Click Edit under the auto payment you have created (you cannot edit payments created by your roommates).

Update the bank account or card information on file then click Save at the bottom of the page. If you are changing your auto payment from a credit/debit card to an eCheck (or vice versa), then you’ll need to delete your auto payment then create a new one.

If you have an existing pay-in-full auto payment, you will be required to set a maximum limit in order to prevent payments of an unexpected amount. If you would like to change this amount, navigate to the Payments tab and locate the Scheduled Payments block. Click edit under the auto payment you have created. Update the maximum amount and then click Save at the bottom of the page. Updating the maximum limit can be done at any time.

No, transaction fees are not included in the maximum limit set on pay-in-full auto payments.

Once a payment has been processed and you receive an email confirmation message, you will need to contact your bank or credit card provider to issue a stop payment. If you have an auto-payment set up, you may need to cancel any future payments.

Click the Payments tab, then click View full account ledger to see a detailed account of all charges and payments posted to your account. Please contact your property manager if you have any questions about the transactions displayed.

Yes, you can delete a saved bank account or card. Click the Account Profile tab and locate the Saved Payment Methods block. Under the saved payment method details, click the red Delete, then click Yes, Delete to confirm.

Transaction fees apply when paying online. You are notified of the fee amount before you submit the payment.

We take privacy and security seriously and invest in state of the art systems to protect payment information.

• A dedicated team monitors the security of our platform and infrastructure 24/7, 365 days a year.

• All sensitive data is encrypted both in transit and at rest.

• We offer bank-grade security and our security is regularly audited by third-party reviews.

• Security is baked into our software development lifecycle.

Please contact your property manager, as this is a service they can choose whether or not to offer their residents.

If you have received notice that you can pay by 'Certified Funds Only,' see below to learn about the payment options that may be available to you.

Certified Funds are a form of payment that is guaranteed to clear or settle by the company certifying the funds. Examples of certified fund payments include the following:

• Your property manager can provide you with a reusable PaySlip with a barcode to use when making cash payments at participating locations. The cost to make an electronic cash payment is $4.99 per transaction. Transaction limits apply, please refer to the top of your PaySlip for more details.

• A Cashier's Check that can be obtained from a bank or credit union

• Bank Money Order

• Cash

Contact your property manager to learn more about which certified fund payment options they accept.

You can find the electronic cash payment slip by navigating to the Payments tab, then clicking Download Payslip from the Electronic Cash Payments block. Alternatively, you may find your payslip as an attachment in your Shared Document tab.

No, your property manager cannot see any of the payment information you have saved or have previously entered.

Credit or debit card payments can be made from a Visa, Mastercard, JCB, Diners Club, Discover, and UnionPay branded card from any country. American Express, gift cards, or prepaid cards are not accepted.

You can use a personal or business checking or savings account. Make sure to enter the routing and account number exactly as they appear on your checks and confirm the account has sufficient funds before paying.

You are shown the maximum you can pay while making an Online Payment in FolioSpace. If you receive the error message, "Your payment amount is too large. Please contact your property manager, or try again later," you may have hit a limit we put in place for fraud protection. Please ask your property manager to contact AppFolio about the issue.

You are shown the maximum you can pay at the time of payment in FolioSpace. The maximum amount allowed for a single credit or debit payment is shown in the table below:

Please note, if your recurring charge amount increases or if you start paying for a new unit in the same FolioSpace account, the max allowed for a credit or debit card payment will not change. This only applies to payments made via credit or debit card, so you can switch to eCheck to pay a larger amount in one payment.

To increase the max amount you're allowed to match your current recurring charge amount, please ask your property manager to contact AppFolio about the issue, but please know that your transaction fee will also increase.

eCheck payments appear as "[your management company]." Credit or debit card payments appear as "AF* [your management company]." Any applicable fee will appear separately as APPFOLIO_TXNFEE.

Please contact your property manager and they can provide you with a receipt. Alternatively, if you have made an online payment, you will be sent an email confirmation and you can also see a record of your payments on the Account Ledger found in the Payments tab.

Contact your property manager to learn about your payment options. In most locations, you are able to pay your rent in cash at a local 7-Eleven, Walmart, Walgreens, CVS, Casey's General Stores, or Ace Cash Express. Your property manager can provide you with a unique and reusable payslip with a barcode to use when making cash payments at participating locations. The cost to make an electronic cash payment is $4.99 for up to $2,000.00 in cash ($1,500 at 7-Eleven).

Your electronic lease will appear as soon as you enter your move-in checklist in FolioSpace. Read through the document carefully and select the first initial line you see. You will be prompted to enter your full name and initials to create your electronic signature. As you read through your lease, click every initial and signature line that you see to provide your electronic signature until you have reached the end of the document.

If you received an email that you have a lease renewal offer in FolioSpace, you can review the lease details on the Home tab. Review the offer(s) in the banner, then click View to begin signing the renewal offer of your choice.

Your lease will be displayed as a step in your move-in checklist when you first log in to FolioSpace. If it does not appear, contact your property manager as they may have a process outside of FolioSpace.

Navigate to the Account Profile tab, then click Edit Electronic Signature in the Signature block. Enter your legal full name and initials, then click Save.

When you first activate your FolioSpace account, you will be welcomed to a move-in checklist that guides you through your key move-in tasks. If your property manager has selected utilities that you are responsible for, you will see them listed in the Set Up Utilities step. You may also choose to upload a document or manually enter details to confirm.

Your property manager may offer a free Move-In Concierge to help with utilities and home services set up. The Concierge service is offered by AppFolio and staffed by professionals who can help connect you with your required gas, water, and electric providers. They can also help you find and sign up for internet, TV, and home security packages in your area.

If offered, you will see an option within the Set Up Utilities step of your move-in checklist to Schedule a call with a Concierge.

1. Pick a date and time that works for you.

2. You will receive a call within an hour of the scheduled time you chose.

3. Your Concierge will know what utilities you need set up and will extend offers for home services. Depending on the services, you may need to provide personal information (e.g. Social Security Number, Date of Birth, Drivers License, etc.) to complete the set up process.

4. Once the call is complete, you will receive an email confirmation with a summary of the utilities and any home services you set up. The completed utility setup details will be visible in FolioSpace and your property manager will see that your required utilities have been completed.

   a. In situations where the utility provider requires you to complete additional verification steps (physical signature, separate call, etc.), the Concierge will include details of the next steps in the summary email. You will be responsible for finalizing utility setup directly with the provider.

Navigate to the Account Profile tab and locate the Contact Information block. Here you can update the email address you use to log into your account, the phone number, mailing address, and vehicle information your property manager has on file for you.

Please contact your property manager and ask them to delete the login information associated with your account.

Navigate to the Account Profile tab and locate the Password block. Enter your current password, then enter your new password and retype it. Click Save when done. Passwords must be between 8 and 32 characters in length which includes at least one letter and one number or symbol.

You can change the language to Spanish. Click the Account Profile tab on the left, then in the Choose Your Language section use the menu to select Spanish, then click Save.

Your property manager can choose whether or not you can give notice through FolioSpace. If this feature is enabled you can find it on the Contact Us tab. Select Request Notice to Vacate in the Contact Options block. Provide your desired move out date, your reason for leaving, and your forwarding address (if you have it), then click Submit. If your property manager does not offer this feature, you'll need to contact them directly.

Yes, you can set up either email reminders or mobile push notifications if you have the FolioSpace app on your phone. Navigate to the Account Profile tab, then in the Contact Preferences block, select what kind of recurring payment reminders you would like to enable, then click Save.

You can now set your language settings from the FolioSpace login and activation screens on the web. A link on the login screen will allow you to specify whether you prefer Spanish or English, instantly translating the language in view. Upon login, your language is set in the Account Profile. Once the language is set, the next time you navigate to the login page on your device or browser, the language will reflect your preferred setting (provided you have not cleared your cookies).

Maintenance requests should be submitted directly to your property manager, along with photos of the issue. Please note that if you do not see this task, contact your property manager as this feature may not be enabled for their account.

• Navigate to the Maintenance tab, and select Request Maintenance.

• Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple photos at once from your computer or camera roll), decide whether or not to give the property manager permission to enter with their key, then click Submit Request.

• On the next screen, select when a maintenance tech can address your maintenance issue. If you choose to provide preferred times, select three or more time slots, then click Submit.

You can view the high-level status of your maintenance request on the Maintenance tab. The status will range from received, to technician contacted, to technician scheduled, to completed. Select Check Status for a detailed view of all communication sent to you and a status timeline of your request.

You'll receive an email notification any time your property manager sends you a document securely to your FolioSpace account. Navigate to the Shared Documents tab to access these documents.

Click Property Details from the menu on the left to view or download your online lease documents.

Navigate to the Insurance tab and locate the Upload Renters Insurance Policy block. Enter your insurance company provider, your policy number, policy expiration date, then upload a copy of your proof of insurance. When done, click Submit Policy Information.

If your property management company has this feature enabled, you can purchase a renters insurance policy directly through FolioSpace when completing your move-in tasks or at any time by navigating to the Home tab and clicking Purchase Renters Insurance to receive an estimate.

Navigate to the Insurance tab to view or update your renters insurance policy.

If your property management company has added your unit to its Liability to Landlord Insurance, you will see a Notice of Liability to Landlord Insurance link on the Property Details tab. Click this link to view your summary of coverage.

Only your property manager is capable of combining your FolioSpace accounts, so please contact them directly to make this request. Your accounts must be managed by the same company in order to combine them.

If you rent multiple units from your property management company and you wish to make payments or details for a different unit, click View Another Unit, then click the button for the unit you wish to view. Each unit must be activated separately, so if you don’t see the unit you’re looking for, contact your property manager.

Your rental application carries a lot of personal information and an account keeps it behind a login you control instead of a link anyone could open. An account also lets you pause and come back on any device without having to start over. You create the account once, before you enter any application details, and it works across all your FolioSpace applications.

Real emails about your application come from an address ending in @appfolio.com, and the only place you’ll ever be asked to sign in is applicant.appfolio.com. We will never ask you for your password, to submit a payment outside of your application, or request personal details via email. Always sign in directly to applicant.appfolio.com and check for updates there.

Yes. You can sign in with the same account on any device. Your application will pick up exactly where you left off.

The information provided in your rental application is shared only with the property management companies you apply to. Your username and password belong to you.

No. One account works for every FolioSpace application, at this property or any other. Sign in with the same email each time.

You can resume and continue an application as long as the property is listed as available. After this, your application will be inaccessible.