Affordable housing

Manage your affordable housing and conventional units on one powerful platform

We’re excited to announce that a full suite of affordable housing solutions is now included with AppFolio Property Manager Plus. Our solutions allow you to streamline your compliance workflows on an easy-to-use platform and have been expanded to include functionality for Project-Based Section 8 (PBS8) and Low-Income Housing Tax Credit (LIHTC).

With expanded LIHTC capabilities, you can seamlessly manage complex LIHTC compliance reporting on one system of record. Easy-to-use workflows and intuitive interfaces let you quickly define and update unit set-asides, buildings, income limits, rent limits, and utility allowances. Without the need for multiple systems, you can also conveniently review, download, and populate Tenant Income Certification (TIC) forms and easily download your XML report to upload to your state compliance portal.*
*Select states supported

Simplify compliance reporting by submitting PBS8 certifications and vouchers directly to TRACS. Empower your compliance and accounting teams with more control over Housing Assistance Payment (HAP) requests and subsidy receipts, efficiently delineating between tenant and subsidized transactions. Conveniently store and maintain Housing and Urban Development (HUD) contract details and rent schedules for one-touch access and complete visibility.

Marketing and leasing

Automatically Generated Marketing Descriptions

Every vacant unit needs ‌a compelling description to attract prospective renters. You can now leverage generative AI to generate marketing descriptions for your properties and units effortlessly. Built on a sophisticated large language model, this feature uses the information already entered into AppFolio about the unit to generate a compelling marketing description with the click of a button. Before posting, you can review the description and make any desired changes without having to write the full description from scratch.

Platform enhancements

Upleveled account security and self-serve user management

Ensuring the login experience for you and your team is seamless and secure is paramount. That’s why we’ve dedicated a full team to building solutions that ensure your database and account are secure and always accessible. This team has released the following updates to improve the login, 2FA, and user management aspects of AppFolio:

• You can now complete the full 2FA update flow from a single screen within AppFolio, reducing the number of clicks by half.
  
  

• Didn’t request a password change? No worries. You’ll now receive a proactive email notification with clear instructions on what to do if you didn’t initiate the password update. These enhancements make it easier to prevent unauthorized use of your account.
  
  

• We’ve also made significant enhancements to user management. President-level users can now securely trigger password reset emails and phone number update emails to help team members access their accounts.

Reporting infrastructure improvements

We’ve made some amazing enhancements for pulling reports within AppFolio:

• Improved reporting performance means a wide range of reports now run nearly twice as fast.
  
  

• We’ve released row filtering to help you easily surface the data you need in your reports. You can also save filters for future reports.
  
  

• We’re working to increase the flexibility of data access available via our reporting API for AppFolio Property Manager Plus. With the addition of over 100 filters, it'll be easier than ever to get the insights you really want from your data. Customers looking to learn more about the reporting API can visit the Help Center.

Communication

Resident Online Portal adoption

The Online Portal provides a convenient way for residents and homeowners to access key information, submit maintenance requests, and make payments while driving huge efficiencies for your team. To realize these efficiencies, it’s critical to promote the adoption of the Online Portal and features like Online Payments ‌during the move-in process when residents and homeowners are getting used to their new homes and routines. Some of our latest product enhancements are focused on helping you drive greater adoption of the Online Portal so you and your residents can tap into the many benefits it provides:

• Improved delivery rates of Online Portal invites via text and email to drive broader awareness
  
  

• Automated invite reminders to encourage residents and homeowners to activate their Online Portals
  
  

• Enhanced flow simplifies the password reset process to reduce friction
  
  

• Improved visibility of the option to enable the Spanish language version of the Online Portal to encourage adoption among Spanish speakers
  
  

• Enhanced portal activation and login experiences to drive higher portal usage and adoption overall

Communication improvements

Open, timely, and transparent communication is key to creating exceptional experiences for your renters and homeowners. We’re focused on upleveling communication capabilities so you can provide even better service — the following updates are being rolled out gradually, so keep your eye on the What’s New feed to see when they’re available to you:

• Increased character limits: For SMS messages, we’ve increased character limits from 300 to 910. As one of the most requested enhancements on the product suggestion board, we know you’ll be thrilled to use this.
   
  

• Photo messages: Soon, you and your team will be able to send images within text messages sent from AppFolio. This enhancement allows you to save time and more easily explain instructions and other pertinent information.
  
  

• Email opened status: We’ve heard how many of you want to know if residents are opening emails sent to them. Now, when emails are sent from AppFolio, you can see the opened/unopened status in the email history.

Integrations & Partnerships

New AppFolio Stack™ partners

Discover new ways to optimize key workflows with seamless integrations through AppFolio Stack™. Combining our exceptional ease of use and functionality with highly specialized partner solutions, we’re providing you with the tools you need to manage any portfolio without compromising usability.

Since launching at NAA Apartmentalize in 2022, the AppFolio Stack™ marketplace has continued to grow and now features nearly 30 partners. More new partners are coming to the marketplace soon, including:

• Latch: Save time and increase your team’s efficiency by automatically syncing resident information and provisioning access through Latch Manager’s ecosystem of devices, software, and services.
  
  

• Lula: Instantly assign work orders to a vetted professional while providing real-time status updates on work orders in AppFolio.
  
  

• ResPage: Optimize your marketing and leasing strategies with AI-driven solutions that streamline leasing tasks, automate lead management, and boost your reputation.
  
  

• Showdigs: Revolutionize your leasing with on-demand agent services, AI-powered self-showings, simple scheduling automation, and next-gen listing protection.
  
  

To learn more or view a full list of partners, visit appfolio.com/stack.

Community Associations

Easily Manage Homeowner Delinquencies

Keeping track of homeowners that are delinquent on their dues is difficult, but it’s also an important task to adhere to the association’s delinquency process and state regulations. Our latest enhancement provides more streamlined support for custom association delinquency steps and bulk processes.

This new feature allows you to define each association’s delinquency process, view all delinquent homeowners at a glance, and move homeowners through their delinquency processes in bulk. This can save you time and stress by providing you with more organization and automation.

Navigate the financing process with HOA Capital, LLC

Securing proper funding for your communities can be a challenging process for any association management company. Our partnership with HOA Capital can assist you in customizing loan options that best accommodate your financing needs. Whether you need to secure financing solutions to cover repairs, upgrades, or construction for the communities you manage, HOA Capital can support you in choosing the best financing option to maximize funding to enhance your communities. To learn how HOA Capital can help your association, click here.

Closing

Take advantage of the latest innovations in your business

As an AppFolio Property Manager customer, you can find out more about each one of these features by logging in to the Help Center to explore and learn.

Not yet an AppFolio customer but want to see how these powerful tools can help your business grow? Let’s chat — sign up now for a customized product demo.