Online Portal

Enhancing the owner experience

Making sure your owners are happy and successful is imperative in property management. The AppFolio Owner Portal enables you to strengthen owner relationships by providing a space for you and owners to collaborate within one powerful platform. 

By providing more functionality and on-demand data in the Owner Portal, owners can access ‌their property data, documents,
and action items, empowering them with direct visibility into the health of their properties while freeing you to complete other critical tasks.

Accounting and reporting

Vendor Payment Preferences

Having strong partnerships with trusted, reliable vendors is key to giving your property management business a competitive edge. One of the best ways to strengthen these relationships is by paying your vendors quickly and seamlessly. New advancements in payment technology have made this process more efficient and secure than ever before.

Available in the AppFolio Vendor Portal, Vendor Payment Preferences allows your vendors to select their preferred payment method and upload their payment details on their own, eliminating the need for your teams to collect their banking information manually. Don’t worry — you’ll still have control over invoice processing and payment approvals, while vendors can enjoy flexible payment options and bank-level security measures for protecting their sensitive information. See how you can create a frictionless vendor payment experience here.

Report Builder enhancements

Your business sits upon a wealth of valuable data — all organized and updated in real-time within AppFolio Property Manager. We've made additional updates to Report Builder that include more comparative reporting capabilities. 

In addition to the income statement report, you can now generate comparative balance sheets, cash flows, and occupancy summary reports within Report Builder to better measure performance over time. With this tool, ​​you’ll get exactly what you need in AppFolio, while maintaining the flexibility to export reports for additional analysis.

Marketing and leasing

Bulk Move-Outs

The process of moving out a large number of residents at once can be extremely time-consuming and prone to errors due to repetitive manual data entry, but we’ve simplified this process. With AppFolio Bulk Move Outs, you now have a single, centralized workflow to move out large groups of residents from your properties at the same time, easily set move-out dates, create work orders, or add move-out charges for hundreds of residents in just a few clicks. You’ll appreciate how this tool can save you weeks of time and reduce busywork with a seamless, accurate move-out process that maximizes operational efficiency.

Maintenance and efficiency

Generate in-house maintenance invoices

As operators increasingly move their maintenance processes in-house and focus on profitability, your teams need to be able to invoice owners for the work that was done. Invoices communicate the scope of maintenance work to owners with the right level of detail. If you have an in-house maintenance team, providing an invoice justifies the bill and is often an essential part of running a profitable maintenance operation.

With just a push of a button, you can now generate PDF invoices for your in-house maintenance teams within AppFolio. These PDF invoices pull directly from the maintenance tech time tracking to improve accuracy. You’ll find value with this feature as you’ll receive to-the-minute time tracking, so you can make sure their time is documented and reported accurately.

Dispatch automation in Smart Maintenance

We're taking advantage of the power of AI in Smart Maintenance to deliver more accurate, consistent, and faster results for you and your residents. So no matter the time of day or night, Smart Maintenance dispatches your team for faster maintenance resolutions. With an AI-powered maintenance intake, it's possible to automate dispatching for more routine issues to the right vendor or internal contact so that urgent issues are resolved quickly. To learn more about how Smart Maintenance can save you and your employees valuable time, click here.

Updated Maintenance Intake

As we continue to build deeper AI and automation into our platform, we’ve updated our Maintenance Intake capability. ​​We’re excited to announce that our core maintenance capabilities now feature AI-enabled portal intake, featuring predictive capabilities that cut down on back and forth between residents and maintenance teams. With this updated process, you and your residents can expect:

• Accurate and clear predictive intake results that help residents provide actionable information quickly.

• More detailed work orders that allow maintenance teams to clearly understand requests, without the need to go back and forth.

• A better experience for maintenance teams and residents! When maintenance issues can be resolved faster and with less effort, everyone wins.

Integrations and partnerships

AppFolio Stack™ partners for community associations

The AppFolio Stack marketplace now includes 6 new AppFolio Stack App Partners to accelerate your community association business. In addition to HomeWiseDocs, you can now enable integrations with Lowe’s for procurement and Axela for collections. By upgrading to AppFolio Stack Premium, you’ll have access to even more partners, including ButterflyMX and NetVendor integrations that are available now, and SmartProperty and ComplianceView360 coming soon. AppFolio Stack Premium is included within the AppFolio Property Manager Plus tier. To learn more or view a full list of partners, visit appfolio.com/stack.

AppFolio Stack™ Solution Partners

We're pleased to announce a new category within the AppFolio Stack partnership: Solution Partners. We’ve partnered with leading accounting and consulting companies that have extensive experience in the property management industry — and with AppFolio — to help you streamline operational efficiency and focus on growth. Find the right fit for your business needs from our network of Solution Partners who can assist with everything from accounting and bookkeeping to business process improvement and more. To learn more about our Solution Partners, click here.

Closing

Take advantage of the latest innovations in your business

As an AppFolio Property Manager customer, you can find out more about each one of these features by logging in to the Help Center to explore and learn.

Not yet an AppFolio customer but want to see how these powerful tools can help your business grow? Let’s chat — sign up now for a customized product demo.