Author: Alexis Hammond

7 Common Resident Complaints and How to Turn Them into Praise

Property managers who make on-site customer service a priority will position their properties to potentially gain more favorable online reviews and develop stronger community reputations.

Meeting The Needs Of The Modern Customer

We recently gave a presentation at the NARPM Conference in Hawaii on the changing needs of today’s customer and how this is affecting the way modern property managers do business.

5 Benefits of Automating Your Application Process

Automating your application process is an exceptional way to reduce administrative overhead and thereby increase your profit margins.

How to Lease a Home, Not a Unit

Framing conversations with positive language and personalized presentations gives leasing agents an opportunity to “package the property” in an appealing way that resonates with prospective residents.

Finding the Ideal Renter

When it comes to successful property management, finding the ideal renters is not only essential, it’s a common concern among leasing agents. In fact, a survey of property managers and landlords found that 60 percent described finding the right renters as their biggest challenge.

Using Yelp to Reach Prospective Residents

Yelp isn’t just for reviews anymore; Yelp can also be used as an extremely effective lead generation technique with minimal effort. Property management companies will find that they can use Yelp not only for reputation management but also for targeted PPC advertising campaigns.

Green Property Management Practices and Why Residents Love Them

You’ve likely already addressed the main staples of your building’s eco-friendly performance when it comes to energy assessments, water use, and green building principles and general practices. However, many of the little things that really make a green community truly green may still need addressing. Residents across the nation are into trends, and fortunately, being green is a trend – one that’s hopefully here to stay.

Dawson Property Management Grows With AppFolio

We recently documented the story of Dawson Property Management, a thriving business out of Charlotte, NC who began running in to some challenges as their portfolio grew. The company manages just under 100 properties in the state, including single-family homes, townhomes, condos and several multi-family properties. With this wide-ranging and diverse portfolio, owner Derek Dawson knew it was time to seek a better solution that could meet all his business needs

Mixed-Use Property and the Small Business Plan

Mixed-use property is becoming very popular in our fast-paced society. Residents like having easy access to food, clothing, pet services and — well, everything. The marriage of retail businesses and housing units dates back to early pioneer times when boarding-house rooms filled the second and third stories above the saloon or township merchantile.

3 Minute Quiz: Discover Hidden Ways You May Be Wasting Money

Take this 3-minute quiz and instantly uncover new and hidden ways to save money and increase profits in your business.