Level up your property management resident experience tools with Opiniion x AppFolio
AppFolio Property Manager & Opiniion streamline the process of collecting, analyzing, publicizing, and responding to resident feedback so you can improve the resident experience and boost NOI.
Reach your residents in the moments that matter
AppFolio & Opiniion make it easy to track resident satisfaction by automating feedback at key touchpoints in the customer lifecycle. From initial tour to move-out, your team can identify what’s working and what needs improvement to proactively respond to resident needs and boost retention rates.
Generate consistent feedback for real-time response
View resident feedback and make decisions fast with a real-time dashboard and comprehensive analytics.
Keep track of resident satisfaction at crucial touchpoints
Collect resident feedback at all stages of the customer lifecycle to gain a better understanding of how well you’re doing and identify areas for improvement.
Attract and retain residents with exceptional service
Connect with residents during critical interactions to convert their experience into public reviews and enable manual or automated responses.
With AppFolio & Opiniion’s intuitive integration, it’s easy to measure and manage the resident experience, generate online reviews, and proactively respond to resident needs to increase retention and drive NOI.
Collect feedback when it counts most
Opiniion automatically triggers surveys and review requests relevant to major events such as move-ins, move-outs, maintenance requests, or an expiring lease.
Get a full picture of the resident experience
Once that data is captured, you gain a better understanding of your resident’s true experience across these touchpoints. Analyze your data by unit type to compare residents’ experience living in different floor plans, on different floors, or based on proximity to amenities.
Introducing AppFolio Stack™
Level up your integrations
AppFolio Stack™ gives you the power to customize your key workflows to match how your business operates, all within our easy-to-use platform. We partner with the top proptech solutions on the market to give your business a competitive edge while enhancing productivity and improving the resident experience.
Watch a Demo“With AppFolio Stack™, we can seamlessly connect the additional solutions we rely on and truly unite our proptech stack.”
Talk with an expert
Do your most important work in one single property management platform. Book a free product
demo with a product expert today to see what AppFolio can do for you.