How maintenance makes or breaks your resident experience

Maintenance can be one of the most difficult to control and costly parts of property management. But it’s also vital for resident satisfaction and retention. Residents have already-high expectations that are only growing, and cumbersome maintenance processes and delays in repairs can make or break that all-important resident experience. In this episode of The Top Floor podcast, we’re joined by Ray Hespen, CEO and Co-Founder of Property Meld, and Cat Allday, VP of the AI Initiative at AppFolio, to talk more about designing a great maintenance experience. They explore how new tech utilizing automation and AI can help smoothen the process, as well as different challenges and solutions of property maintenance. Key Points: · Why maintenance has such an effect on resident satisfaction · How resident expectations have changed · The top challenges of property maintenance · How tech can improve the maintenance experience · Why maintenance staff are key to resident satisfaction · The role of automation and AI in property maintenance · What the future holds for property maintenance Key Links: · Maximizing Efficiency: A Data-Driven Look at What’s Holding Property Management Businesses Back: https://www.appfolio.com/blog/2022-top-property-management-challenges/ · Property Meld: https://propertymeld.com/ · AppFolio: https://www.appfolio.com/ #propertymanagement #propertymaintenance #TheTopFloorPodcast ✅ Find out more head to: https://www.appfolio.com/the-top-floor 🔴 Subscribe for more content on YouTube: https://www.youtube.com/user/appfolio?sub_confirmation=1 Follow us on Social: Instagram: https://www.instagram.com/appfolio/ Facebook: https://www.facebook.com/AppFolio/ LinkedIn: https://www.linkedin.com/company/appfolio-inc/ Twitter: https://twitter.com/AppFolio