From start-up to success: How AMC Property Services, LLC built a thriving property management business

Building a foundation for success

Founder and President Anthony McDermott started AMC Property Services, LLC 10 years ago. With a background in business, he always wanted to be an entrepreneur, but the early years weren’t easy. “For the first few years, you’re in building mode, trying to bring on as many new clients as you can,” Anthony explained. “My goal was to get into the Boston market, so I worked 70 hours a week, 7 days a week, and just kept going.”

He found out the hard way that using his previous technology solution wasn’t the best way to manage his business financially. At the time, he was managing two properties and didn’t feel it was a credible and accurate source for presenting financial reports to owners. “I didn’t have the proper materials and the right tools to be able to present confidently the right level of detail I knew they were looking for.”

After less than two years of using QuickBooks, he made the switch to AppFolio Property Manager because he knew his business needed a more robust software that could give his team the tools they needed to streamline their accounting process to truly grow.

“The biggest takeaway with AppFolio is the level of transparency that you can offer your clients. I switched to AppFolio early on in my business, and it’s made a huge difference.”

To be the best, you need to have the best

AMC Property Services, LLC may be a small team of four, but the impact their business has on their community is monumental. What makes them stand out from the competition is that they’re focused on the core fundamentals of managing properties, and they take pride in being a business that owners and residents can trust. They don’t need any advertising to promote their business; they mainly win new clients by word of mouth.

“I have close to 500 doors and more than 40 buildings with zero advertisement,” Anthony shared. “When I take on a property, I take care of their needs directly, and that’s something owners haven’t experienced before.”

For Anthony, AppFolio is a game-changer because everything that he needs to manage his properties is stored and consolidated into one software, eliminating the need to use multiple systems.

They use the Online Portal to empower residents and owners with instant access to information and important documents, which keeps everyone happy. In just one click, property owners can see important financial statements and performance reports in real time, without the need for Anthony or his team to pull that information manually. Additionally, all documents that need to be reviewed are quickly uploaded and available within the Online Portal whenever they need them.

As a result, he knows that residents and owners alike are receiving the best quality of service. “This aspect of AppFolio just makes it so much easier. I don’t think I even got that far with QuickBooks, and I don’t think you can. It’s just not the same.”

“With AppFolio, everything is recorded and available to them. They’re able to access whatever they need, and it makes things a lot easier because we don’t have to field questions. It’s all right there for them to look at or print.”