Measure What Matters: Industry Metrics for 2025

See how the real estate industry is adapting to a changing landscape, and discover actionable steps to position your business for success. Based on insights from over 2,000 property management professionals, our 2025 Property Management Benchmark Report offers a snapshot of the industry’s most pressing challenges and opportunities, operational priorities, technology adoption, market dynamics, and more.

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Property Management’s New Frontier: Resident-Centric, Data-Secure, and AI-Powered

Heightened Competition

Maintaining high occupancy rates is the industry’s top concern, with 20% more property managers identifying this as a threat compared to last year.

Fraud Alert

70% of property managers report an increase in fraudulent applications, while only 16% feel confident in the authenticity of applicant documentation.

AI Acceleration

Property managers embracing AI jumped from 21% to 34% in just one year, with AI users reporting higher optimism about future performance than non-users.