Please note that AppFolio does not make rental decisions or provide assistance to tenants with maintenance, payment or billing related issues.
| Request a copy of your screening report | Providing the following will expedite the process:
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Contact Us
You can also contact us in the following ways: Toll-free phone: (866) 359-3630 Secure fax: (866) 496-8077 Mail your request and details to: Screening Consumer Relations
Email: screening.consumer.relations@appfolio.com PLEASE NOTE: Do not send personally identifiable information (such as your social security number) or sensitive documents (such as your background report) via email as this is not secure. |
| Dispute an error on your screening report | ||
| Request a copy of all information held by AppFolio associated with you (as defined in Section 609 (15 U.S.C. § 1681g) of the Fair Credit Reporting Act (“FCRA”)). | ||
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Submit a human trafficking survivor request Submit a request to have adverse information blocked from your screening report under the human trafficking section of the FCRA. |
Please include, or be ready to provide, the following information in your request:
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Contact Us
Select “Victim of Human Trafficking” under “Reason”
You can also contact us in the following ways: Toll-free phone: (866) 359-3630 Secure fax: (866) 496-8077 Mail:
Email: screening.consumer.relations@appfolio.com. PLEASE NOTE: Do not send personally identifiable information (such as your social security number) or sensitive documents (such as your background report) via email as this is not secure. |
Please click here for state summary of rights for Alabama, Alaska, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Indiana, Maryland, Massachusetts, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin.
Please contact us via one of the methods outlined above. We will send you a copy of your screening report once we receive your request and verify your identity.
AppFolio provides tenant screening reports to our property manager customers who wish to screen applicants for potential tenancy. AppFolio's tenant screening reports may include credit information (including a credit score), rental history, as well as publicly available landlord-tenant and criminal records, depending on the service the property manager has signed up for. View Sample Screening Report.
AppFolio obtains credit information from Experian (a nationwide credit bureau) and Rental history from Experian RentBureau. Criminal and landlord-tenant data is pulled from hundreds of state and county courts across the United States.
AppFolio is dedicated to providing accurate, up-to-date credit and background information. If you believe information in your tenant screening report is incorrect, we encourage you to take the necessary steps to dispute the error. We are here to help and provide assistance throughout the process. Please see the “Dispute an error on your screening report” section above to start the dispute process.
Once we receive your request, we will work with you to complete an in-depth investigation. AppFolio will update or remove any information determined incorrect from your tenant screening report and notify you and the property manager of the results.
There are over 100 different types of credit scores. Each one is used for different purposes and calculated in different manners. It is not uncommon to see various credit scores that are significantly different from each other for the same credit file.
A consumer disclosure is a copy of all information held by AppFolio in relation to you (as defined in section 609 of the Fair Credit Reporting Act (15 U.S.C. § 1681g)). If you would like to request a copy of your consumer disclosure, please see the “Request a copy of your consumer file disclosure” section above.
If you are a survivor of human trafficking, there might be adverse items of information on your screening report that resulted from trafficking. We can assist you in blocking the adverse information from your screening report, please see the “Submit a human trafficking survivor request” section above.
AppFolio is a software company that offers property managers the ability to run background checks during the rental application process. The property manager evaluates your application (including any background check performed) and makes all decisions on leasing. AppFolio is not involved in the decision making process.
AppFolio is a software company that provides background checks to property managers in the rental application process. AppFolio is not a nationwide credit bureau and cannot place a security freeze on your credit file. AppFolio's background checks contain credit score and tradeline information provided directly from Experian. We recommend contacting the nationwide credit bureaus (Experian, TransUnion, and Equifax), who will be able to assist you with this type of request.
For more information about security freezes and who can assist with this request, you can read this article published by the Consumer Financial Protection Bureau (CFPB): What does it mean to put a security freeze on my credit report?
AppFolio develops software for property management companies. A feature of our software provides credit and tenant screening services to property management companies. Our name appears as a credit inquiry on your file when you have been screened during the application process for a housing rental. If you would like more information or would like a copy of your report, please see the “Request a copy of your screening report” section above.
If you are a tenant and are having issues making a payment please reach out directly to your property manager. If your property manager needs assistance with a payment issue, they can reach out to our Customer Support team here.
Please visit the AppFolio Privacy page. The Privacy page is designed to help you understand how we collect, use, and share your information, and how you can exercise the choices and rights you have to your information.
To learn more about your rights, visit the FTC's Consumer Credit & Loans page at: www.ftc.gov/bcp/menus/consumer/credit/rights.shtm
To learn more about free annual credit reports, visit: www.annualcreditreport.com
To dispute information on your credit report online directly with Experian, visit: www.experian.com/disputes
To learn more about the Consumer Financial Protection Bureau, visit: www.consumerfinance.gov/learnmore
To read a summary of your rights under the Fair Credit Reporting Act, visit:
https://files.consumerfinance.gov/f/documents/bcfp_consumer-rights-summary_2018-09.pdf
En español:
https://files.consumerfinance.gov/f/documents/bcfp_consumer-rights-summary_2018-09_es.pdf
To read a summary of your rights when you believe you are the victim of identity theft, visit: https://files.consumerfinance.gov/f/201410_cfpb_summary_remedying-the-effects-of-id-theft-fcra.pdf
En español: https://files.consumerfinance.gov/f/documents/bcfp_consumer-identity-theft-rights-summary_2018-09_es.pdf